Manufacturer | Quirky, Inc |
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Part Number | PWHUB-WH18 |
Item Weight | 1.6 pounds |
Product Dimensions | 8 x 3 x 8 inches |
Item model number | PWHUB-WH18 |
Is Discontinued By Manufacturer | No |
Size | One Size |
Color | White |
Style | Hub |
Pattern | As manufactured |
Thickness | 4 Inches |
Voltage | 1 Volts |
Item Package Quantity | 1 |
Number Of Pieces | 4 |
Number Of Holes | 1 |
Mounting Type | Wall Mount |
Switch Style | Dimmer Switch |
Special Features | Wireless |
Included Components | 1 |
Batteries Included? | No |
Batteries Required? | No |
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Connected Home Hub
Brand | Wink |
Color | White |
Special Feature | Wireless |
Model Name | PWHUB-WH18 |
Item Weight | 1.6 Pounds |
About this item
- Wink Hub allows your diverse collection of smart home products to speak the same wireless language so you can easily control them from the Wink app. Easy Setup with the Wink app or Amazon Alexa to control your smart home with no required monthly fees, ever. Teach your house new tricks by telling it what to do when you’re asleep, awake, away, and back home.
- Platform Compatibility: Control products from iOS, Apple Watch, Android, and Android Wear. Works with Amazon Alexa.
- Supported Device Types: ZWAVE: Door Lock, Door/Window Sensor, Motion Sensor, Tilt Sensor, Light Switch, Light Dimmer, Appliance Module, ZIGBEE: Light Bulb, Light Switch, Outlet, Door/Window.
- The Wink Shortcuts channel on IFTTT enables you to activate Wink Shortcuts through IFTTT triggers.
- Beautifully designed mobile app that keeps you connected to your home no matter where you are. Supports WiFi, Bluetooth LE, Z-Wave, ZigBee, Lutron ClearConnect, Kidde. Can share devices while maintaining control of your own Wink account. Has ability to have multiple Wink Hubs connected to your Wink account. Kindly refer to the user manual and instruction video for reference.
- A monthly subscription fee of $4.99 is required (effective May 20, 2020).
- All of your favorite smart products seamlessly connected in one simple app The Wink Hub will not automatically reconnect, since you've changed the credentials that the Hub currently knows. In order to update those credentials, power cycle your Wink Hub by unplugging it and plugging back in. Wait for it start flashing purple (may take several minutes). Then, go to the Wink app Wi-Fi Settings menu under Wink Hub Settings. Enter the new Wi-Fi credentials, tap "Update," and your Wink Hub should connect to your newly updated network!
- Wink Hub allows your diverse collection of smart products to speak the same wireless language so you can easily control them from the Wink app Android phones (specifically Samsung Galaxies) have a default setting which causes the phone to jump between Wi-Fi or mobile data, depending on which connection is strongest. Disabling mobile data allows the phone to successfully pair the Hub.
- Easy setup: download the Wink app, connect your hub in minutes, add your favorite smart products
- No required monthly fees, ever
- Beautifully designed mobile app that keeps you connected to your home - no matter where you are
- Supports Wi-Fi, Bluetooth LE, Z-Wave, ZigBee, Lutron ClearConnect, Kidde
- Wink's first home automation hub, serving as the precursor to Wink Hub 2
Customer ratings by feature
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From the manufacturer
Introducing the Wink Hub
The Wink HUB allows your diverse collection of smart home products to speak the same wireless language, so that you can easily control them—and customize their interactions—from the Wink app.
Wink Hub
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Wink AppThe Wink app is a beautifully designed mobile app that keeps you connected to your home – no matter where you are. Available free on the App Store and Google Play. |
ShortcutsWink Shortcuts allow you to you control multiple products with a single tap - from turning on your house in the morning to setting the mood for movie night. It’s like having an extra set of hands to help you around the house. Which is awesome. |
RobotsWink Robots let you customize the way products talk to each other. So now you can make your Kwikset SmartCode Deadbolt tell your lights and A/C to turn on every time you unlock the front door, or set schedules to turn everything off when you go to bed at night. Think of it as teaching your home to think on its own. Impressive, we know. |
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All Your Favorite BrandsThere are a lot of smart home brands out there - Nest, GE, Schlage and more - but they couldn’t always connect or communicate with each other. Until Wink. Now you have more choice in what smart devices are right for your home, and more ways they can work together so they’re even smarter. Plus, no monthly fees - ever. |
Wink App ReadyProducts that are Wink App Ready have Wink technology built in, and can connect directly to the Wink App without the assistance of the Wink HUB. These products use Wi-Fi to connect to your wireless router, and it’s quick and easy to connect them; the app will walk you through a simple setup process. |
Wink App CompatibleUsing the Wink HUB, these products can connect to the Wink app just like your Wink App Ready products. They use communications like Z-Wave, Zigbee, and ClearConnect to improve battery life and extend the range of other smart products around your home. The Wink HUB allows different devices to speak the same wireless language, so you can easily control them – and customize their interactions – from the Wink app. |
Easy Setup
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Get the AppDownload the Wink app on the App Store or Google Play. |
ConnectConnect your Wink HUB in a matter of minutes. |
ReadyConnect smart products like blinds, lights, locks, and more from an industry-leading list of manufacturers. |
WI-FI Requirements
Unsure whether your products will work with the Wink HUB? Make sure they have the correct Wink seal.
The Wink HUB is compatible with 2.4Ghz routers running on WPA-PSK, open security, or WEP. 5Ghz networks are not currently supported. If you are operating on a WEP network we recommend that you convert your network security to WPA-PSK, as it is more secure. The Wink HUB does not have a ethernet port, it is entirely wireless.
The Wink HUB has been freshly updated to support Z-Wave binary sensors (including motion, door/window, water, and tilt), and ZigBee HA (lighting controls).
We have also added support for additional Wi-Fi configurations: WEP for wider compatibility and non-broadcasting for security.
CUSTOMER SERVICE
- If you have any questions at any time, email or call us. For more information, visit our website.
Product information
Technical Details
Additional Information
ASIN | B00PV6GAI4 |
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Customer Reviews |
2.8 out of 5 stars |
Best Sellers Rank | #393,852 in Tools & Home Improvement (See Top 100 in Tools & Home Improvement) #191 in Home Automation Hubs & Controllers |
Date First Available | November 20, 2014 |
Warranty & Support
Feedback
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Customer Review: In Hind sight great product. i am satisfied.
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Product guides and documents
Product Description
The Wink HUB allows your diverse collection of smart products to speak the same wireless language so you can easily control them-and customize their interactions-from the Wink App. The Wink app is a beautifully designed mobile app that keeps you connected to your home-no matter where you are. Available free on the Apple App Store and Google Play. Products that are Wink App Ready have Wink technology built in and can connect directly to the Wink app without the assistance of the Wink HUB. Wink App Compatible products require the Wink HUB to connect to the Wink app. The Wink HUB allows them to speak the same wireless language, so you can easily control them- and customize their interactions-all from the Wink app. No monthly fees or contracts, EVER. Get help from a human anytime. Download the Wink app and connect your HUB. Wink app available for free at Apple App Store or Google Play. Wink HUB connects in minutes. Blinds, lights, locks, and more, from anywhere in the world! The Wink Hub will not automatically reconnect, since you've changed the credentials that the Hub currently knows. In order to update those credentials, power cycle your Wink Hub by unplugging it and plugging back in. Wait for it start flashing purple (may take several minutes). Then, go to the Wink app Wi-Fi Settings menu under Wink Hub Settings. Enter the new Wi-Fi credentials, tap "Update," and your Wink Hub should connect to your newly updated network! Why isn't my Hub connecting via my Android device Android phones (specifically Samsung Galaxies) have a default setting which causes the phone to jump between Wi-Fi or mobile data, depending on which connection is strongest. Disabling mobile data allows the phone to successfully pair the Hub. A monthly subscription fee of $4.99 is required (effective May 20, 2020).
Important information
1 volts
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the ease of setup and compatibility of the product. They mention that it connects to many compatible devices and integrates perfectly with other smart devices. They are also satisfied with quality. However, some customers have reported connectivity issues and dislike the firmware. Customers also differ on performance, value, and stability.
AI-generated from the text of customer reviews
Customers like the ease of setup with the product. They say the app is great, it's simple to use and program, and the devices are compatible and easy to add. They mention that the product is intuitive and easy for them to use. Customers also say that the WINK HUB connects very easily to their installed WiFi Server and that they have no problems pairing the devices to the Wink.
"...Was quick and easy to do, the app walks you through connecting by wifi...." Read more
"...I had no problems pairing the devices to the Wink. They work very well and fast. Also the Alexa commands are great...." Read more
"...He was very good at giving quick, easy instructions and was quick to move to the next fix when I said I had already done what he suggested...." Read more
"...It is simple to set up a rule that says, between sunrise and sunset, if one of the bulbs has been on for 45 minutes, turn the group off...." Read more
Customers like the compatibility of the product. For example, they say it integrates perfectly with other smart devices and works with a variety of brands. Customers also mention that the iOS app is great and easy to use, and the number of devices it connects to is great.
"...other home automation devices and this is by far the best and most versatile with outstanding customer service and extremely easy to use...." Read more
"...An another great note, its compatible with just about everything under the sun...." Read more
"...Pros: - Supports many zwave devices...." Read more
"...2. No X10 compatibility...." Read more
Customers are satisfied with the quality of the product. They mention that it looks and works well, and is intuitive. They also appreciate the Wink hub and the Cree bulbs, which include a built-in dimmer. Overall, customers are happy with their purchase and recommend it to others.
"..."Alexa, turn on office lamp," for example, but all wink accessories are functional...." Read more
"...Overall, the Wink and Wink 2 are great products. I have had the original Wink for over 18mths as of JAN 2018, and the Wink 2 for just over a year...." Read more
"...The written documentation is very limited, but there is very good pictorial online help given as you setup each device...." Read more
"...I have had no problems using the Wink hub and app and everything is working properly...." Read more
Customers are mixed about the performance of the mouse. Some mention that it works great, while others say it's unusable out of the box. Some say that the app works, while other say it doesn't work with a PC.
"...It is working great. It is so convenient not to have to pull out my phone whenever I want to turn lights and fans on/off...." Read more
"...require a Android or iOS device to run the Wink app on.... will NOT work with a PC...." Read more
"I love my hub, it is working great. It is also very user friendly as far as setting up and connecting lights and thermostats...." Read more
"...The app works, we can turn lights on and off, set fan speeds and open the garage door! COOOOOOLLLLLL!..." Read more
Customers are mixed about the value of the mouse. Some mention that the cost of this unit is very reasonable, and it saves them money. However, others say that it is not worth the purchase, expensive, and aggravating. They also say that the company is attempting to extort monthly subscription fees.
"...In conclusion, very nice Hub for the money, and a company that is actively upgrading the capabilities of their product. 4 stars in my book." Read more
"...I want my money back!now they are charging for this piece of junk...." Read more
"...It's not an expensive investment. You will love it!I have now had my Wink Hub for over 2 years and it is still going strong...." Read more
"...I did this for a couple of reasons. The price on this hub is very reasonable, and if it didn't work out, I wasn't out a TON of cash...." Read more
Customers are mixed about the stability of the product. Some mention that it's very reliable and easy to add devices, while others say that it goes off line too easily and crashes about twice a day. The build quality is also good, and the product does what it says it does. However, some customers also say that the product is not very stable and needs to be more technically robust.
"...It is whacky, and touchy...." Read more
"...The wifi connection seems A LOT more stable also, which is very nice. I'm changing my review to 4 stars...." Read more
"...short I have had to start over 3 or 4 times now because this hub is VERY unstable, mostly when it comes to ZigBee devices...." Read more
"...for a mobile hub for zwave and many other devices, but its not the perfect hub...." Read more
Customers are dissatisfied with the connectivity of the mouse. They mention that it loses connection so often, and it mysteriously drops off the WiFi connection for no apparent reason. Some say that the mouse works for a few days and then mysteriously stops connecting to the internet. However, some customers report that the device randomly connects when it wants to.
"...However, I could not seem to get the hub connected. Being the savvy electronics person I am... I quickly went to the Wink help page...." Read more
"...the problem was not addressed so the Wink still does not connect to the wireless network...." Read more
"...Three days go by. Everything's good, and then it can't connect to the network and therefore all of my light switches are unable to be used through..." Read more
"...The design itself has problems (only wi-fi connection, the manner in which the connections are placed), but overall, I have very few complaints...." Read more
Customers are dissatisfied with the firmware of the product. They mention that it would not update as indicated it needed to, it almost always needs a firmware update, and that the app continues to say it needs updating. Some customers also mention that the past few firmware updates have made the product unreliable.
"...Out of box the hub needed an update, which took forever but finally went through...." Read more
"...No update. I tried every other suggestion I could find on user forums, including a voodoo dance, but still no update...." Read more
"...you even get to link any components (lights/sensors), it needs a firmware update. Chances are, this update will fail. This is a known issue...." Read more
"...after 10+ minutes (the stated time for an update) the app continues to say it needs updating, I tried a few times. No luck...." Read more
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Would I buy this again? NO, not since having this problem and getting no response from Wink. I can understand something going bad but when you can't get help from the company that makes the device then the value of that device decreases to zero.
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I'm using it with an Amazon dot and has been working great. I have 12 smart dimmer LED cree bulbs and have set them up in several arrangements of groups. Some bulbs belong to several groups and turning lights on or off by group names or by bulb names has worked just fine with the amazon dot.
The description says works on WPA-PSK, open security, or WEP. I've connected this using WPA-2 AES encryption without any problems. Was quick and easy to do, the app walks you through connecting by wifi.
But this does require a Android or iOS device to run the Wink app on.... will NOT work with a PC.
Once the smart bulbs are initialized by the wink hub you rename the bulb (or device) to what ever you want to call it. I have 12 smart bulbs and after initializing they are by default called light bulb (or something like that) so only do one device or bulb at a time and immediately rename it to a unique name.... you can always rename it again later in the wink app. Then initialize the next device and so on.
Now all I do is tell my echo to turn on what ever group or bulb/device I want (an how bright I want it to be if I don't want full brightness). In the alexa/echo/dot app (from amazon) you use the names of the devices you assigned them while initializing them (you CAN'T rename them in the alexa app but you CAN rename them in the wink app and then tell the alexa app to find new devices. And if the old name still shows in the alexa app just tell the alexa app to forget the old (no longer valid) name.
The wink app does appear to have more things it can do, like robots and shortcuts.... but since I haven't tried them on the wink app on a smart phone I can't be sure if there isn't something the wink app can do that the alexa app can't. Someday I will have to compare the two apps.
So far all I have are light bulbs and control all these as individual devices as well as created groups in the alexa app to control several and even all of them at once. You can put any and as many devices as you want in a single group or in as many groups you want. Oh though I would imagine there is some limit to how many devices and groups there can be.
would I buy it again.... yes.
update: after playing around with the two apps I found that you can set up "short cuts" in the wink app and it will be seen as a "new" device by the alexa app (you will have to do a search for new device to get the alexa app to see it). What you can do is set up any device to a particular setting... such as on/off or a preset brightness. Simply put... I have 12 bulbs and want all off except for three of them which I want on at 10% brightness. I called that short cut "TV" (which is seen in the alexa app as a device) and created a group in the alexa app called "night time" that has the device "TV" in it and when I say to my amazon dot "turn night time on" it turns off all the other lights and set just those three on to 10% brightness. You can use the device name itself without creating a group, but I was playing around with it to see what I could do with it.
After 2 weeks of using the Wink Hub, I could not be happier with the experience. Replacing all my X-10 switches will take a while. So far I have installed 14 GE Z-wave smart switches and a Chamberlain garage door opener. I had no problems pairing the devices to the Wink. They work very well and fast. Also the Alexa commands are great. Very convenient not to have to use a remote or the phone to control the devices (note that the Echo cannot control the Chamberlain garage door opener for security reason, you don’t want someone shouting from outside “Alexa open garage door”).
I’m completely satisfied with the Wink Hub. But for the next generation (Wink Hub 2.0?), I would like to see the hub have the built-in ability/smarts to control the house devices when/if the internet connection is down. Today it relies solely on the cloud for control.
Update 08/21/2015
After using the Wink hub now for several weeks, I continue to be very satisfied. I see that some folks are having issues connecting the hub to their routers. I had no such problem. Just for information my Wink hub is connected to an Asus RT-AC68U router using WPA2 security. Since my original review I have added 2 more GE in wall switches, 3 Nest thermostats and 1 Nest Protect. These additional devices paired with no problems to the Wink hub. The only issue is that presently I can not use the Amazon Echo to set a specific temperature in my thermostats. I would like to say for example "Alexa set family room thermostat temperature to 75 degrees". I hope they incorporate this capability in the future. Also I have not been able to find any outdoor motion sensors compatible with the Wink hub. If anyone has found one, please let me know. If I add any more devices or run into any issues, I will update this review in the future.
Update 11/02/2015
As of this writing, there are no official handheld remotes that work with the Wink hub. However, I'm happy to report that I got the Aeon Labs DSA03202 v1 - Z-Wave Minimote to work. I followed the instructions given by another Amazon customer in this link http://www.amazon.com/gp/customer-reviews/R2ZLS8OXYNMA0E/ref=cm_cr_pr_rvw_ttl?ie=UTF8&ASIN=B00KU7ERAW. I wanted a handheld remote to turn off my bedroom table lamp and turn on the ceiling fans at night. A handheld remote is more practical than my cell phone for this use. The Minimote fills that need perfectly.
You will need to add it to your Wink hub as a secondary hub. It will appear as an unknown device. But don't worry, it works. Just follow the instructions from the link above.
Now if I can only find an outdoor motion sensor that works with the Wink, I would be all set.
Update 11/22/2015
I continue to be quite happy with my Wink hub. Today I added the GE 45600 Z-wave handheld remote as a secondary controller. It is working great. It is so convenient not to have to pull out my phone whenever I want to turn lights and fans on/off. If you are interested in this remote and how to make it work, see my review for this device in this link: https://www.amazon.com/review/R1D9QW9NB0E0QL/ref=pe_1098610_137716200_cm_rv_eml_rv0_rv
I'm still waiting for an outdoor motion sensor. This one is frustrating.
Top reviews from other countries
de noche cuando abro con mi codigo las luces se encienden, al ocaso todos los pasillos se iluminan sin necesidad de sensores de luz y a la hora de dormir se apaga todo y todas las cerraduras se cierran si es que acaso se olvido uno de cerrar con pasador alguna puerta.
todos los elementos Zwave se han podido conectar con exito, desde interruptores genericos hasta lamparas, a la primera.
los avisos push funcionan extraordinariamente para cuando necesitas tener un ojo extra en la casa. Nada se abre o se enciende sin que tu sepas.
cuando entiendes como funciona y como sacar ventaja de sus supuestas debilidades (2.4 Ghz wifi y 900 Mhz Zwave) no tiene competencia. No ansio hacer upgrades y si veo a muy buen precio el wink2 tal vez lo compre pero me da igual.
solo quiero una bocina dot, o google para ver que tal funciona con comandos de voz, pero con mi app de celular estoy contento.